Bilingual Support

Support for Families Across Borders

For every family that is scattered both sides of the border, we provide indispensable services in English and Spanish. This is a part of our mission of removing any kind of barrier on the way toward accessible and reliable pharmaceutical supplication. In matters of healthcare, it is especially important to understand and be understood with all the nuances that come alongside medical science and its application in daily life. It can be stressful trying to express yourself in other language than your mother tongue; this is why we take this stress away by providing professional help in two languages.

Choose the language that works best for you, and you can continue communicating in it with our staff members up until it is convenient for you. You can switch back and forth any time you like: this pattern works surprisingly well in households where both languages are intertwined so closely and intricately that a sentence started in Spanish can be finished in English, or else a dialogue in English can be peppered with Spanish terms that are unthinkable to express in any other language. These cultural things are only understood by bilingual families – and by our specialists. We will make you feel at home when placing orders, you can choose and mix your languages freely at your ease.

How do we make this happen? On our payroll, we have certified pharmacists with both English and Spanish as their mother tongue or highly trained in both languages. Speaking professional Spanish to us means being able to be able to articulate complicated topics in comprehensible, simple and accessible language. Because if one cannot explain a matter simply, one does not understand it well enough – right? With us, you will always be met with expert level of understanding and down-to-earth explaining. With us, you will never walk away with a nagging feeling that essential bits of information remained evasively intangible. We always make sure that you are brought up to speed with what is happening with your therapy plan and clear instructions on how to go about it.

Instructions and Labels in English and Spanish

For members of Latino community, we offer medications that have manufacturer’s inserts in Spanish or in both languages. This is a logical complement to offering bilingual services, and an integral part of receiving tailored pharmaceutical help in exactly the way you need it to be. In this way, we fulfill our promise of social responsibility and sustainability, making sure every patient feels seen, understood and respected.

Remember, your therapy safety in a large part depends on how accurately you follow the instructions, and that, in its turn, is contingent on how well you understand those. This is why we make sure that when you receive your medications, they are complete with the easily comprehensible instructions in the language you find most convenient – user guidelines, safety tips, packaging labels are all available in your mother tongue upon request.