Customer Care Principles in Happy Family Store

Help with Switching to Affordable Alternatives

Our entire business model is based on the deeply rooted belief that medications should never be unaffordable. To this end, we do not only have a large inventory stocked with cheaply priced alternatives, but we are there for you to explain how generic substitutions can benefit you and your family. There are many who wrongly believe that generics are less qualitative versions of their brand equivalents; this is not at all the case. We work hard to make consumers see the economically available analogs that are within easy reach – never compromising on either safety or efficacy.

Support for Every Family Member

If you are in charge of the health matters in your family, you are fully aware of how much one should keep in mind in order to be successful in this role. We are not talking only about the obvious administering of cough syrup to your kids; taking care of ageing parents, lonely relatives of older generation or someone with a chronic condition is energy-craving – if not organized to the letter. This is why the Happy Family Store is a trusted partner you will grow to depend on from your very first experience with us. Far from being yet another supplier of medications, we strive to provide as much assistance with structuring your health-related chores as possible.

As an example of what we do, let us name managing multiple prescriptions and getting regular refills. At our website, you will find a personal space where you can log all the essentials, set reminder or get automated refills as often as you need them. Every detail, like the dosages and preferred drug manufacturer, can be customized in under a quarter of an hour – a low-effort task that will free a considerable amount of time going forward.

Answers to Your Questions, Big or Small

Whenever our pharmacy assistants get back to your queries, they take time to actually go to the bottom of every issue, no matter how big or small. This is our way of taking genuine care of our customers, for we know full well that no resource is more precious than time. Our specialist will make sure that you walk away with the answers you were looking for, and with full comprehension of how you are to proceed with your errand. This is how we help you achieve the best results for your therapy.

Guidance When You Need It

From the many years in healthcare, there is one thing we have learnt: ailment never comes at an opportune moment, and most of the time, it is impossible to predict sickness. But it is fully possible to know where you can source reliable assistance whenever the need for it comes, and it is with our dependable customer service. With our attention to every detail of your specific satiation, we will help you sort out the small yet nagging questions that you do not know where to turn with otherwise. A few examples of those might be:

Explaining how to take two or more medications alongside each other so as to avoid adverse reactions and dangerous incompatibilities
Giving advice on how to jump back into the dosing schedule after a missed dose
Providing consultations on how to mitigate common side effects of your medications
Insert instructions can be cryptic – we help you decode them
Helping you figure out when doctor’s advice is due
Offering hands-on, concrete recommendations as to storing your medications, using medications post their expiry date or disposing of your drugs in a responsible and environmentally-friendly way.

Extra Help with Refills and Renewals

Overlooking a due refill is easier than one might think with the demands of everyday life, especially when prescription begin to pile up and run into one another. Our system will keep the track for you, and when needed, our pharmacist will get in touch with your prescriber for renewals.