Frequently Asked Questions and Answers

Do you still have questions about the work of our pharmacy? We recommend that you familiarize yourself with the answers to those that are asked most often.

1. What is the range of products in the pharmacy?

In the assortment catalog of our pharmacy, a huge number of drugs for the whole family is declared, which can be generally distributed as follows, by purpose:

• intimate health — we recommend buying generic Viagra, generic Cialis and generic Levitra. They normalize potency.
• treatment of diabetes (most often we sell Glucophage, Glucotrol, Actos. These drugs contribute to the normalization of blood sugar.
• viral diseases (Zovirax, Plaquenil, Sustiva. These medicines solve dermatological infections.)
• general health (people just order personal hygiene products, medicines for maintaining health, such as Diamox, Phoslo, Differin, which solve problems with acne, liver failure, epilepsy, paralysis, glaucoma, and more.)

2. Who can make orders and buy drugs at your pharmacy?

We would like to note that since our Service is an online pharmacy, only authorized users have access, therefore only they can place orders.

3. Is it necessary to order a prescription for medicine from a therapist before buying?

According to the law, a prescription is a strict necessity. However, not all categories of medicines require them in our pharmacy. You just need to make sure that the pharmacy pharmacists know the drug you are ordering so that they can sign the prescription themselves.

4.How do I log in to the pharmacy website if I want to have access?

First, the user must be 18+ years old. Secondly, according to the terms of the registration procedure, it is enough to fill out a questionnaire with confidential information in the form of first and last name; phone numbers and e-mail addresses; country of residence.

5. Can I check the location of my parcel?

Undoubtedly, but only if the delivery is made via EMS, as only this service can be tracked using a special tracker.

6. Are the prices for the products on your website in Canadian dollars or US dollars?

All prices indicated on the website are exclusively in US dollars (USD).

7. Do you guarantee a refund?

If the customer is not satisfied with the purchase, of course. If the product does not match the order on the website or is not in its proper form, you can return the product within a week and we will reimburse you.

8. Can I get a refund, if I cancel my order?

No. But, in case of possible problems with delivery (it sometimes happens that the courier service does not have time to deliver the order to the warehouse on time), then if you do not receive the parcel within 3 days, the order will be scanned automatically and the money will be returned to you.

9. Do you deliver to my country?

Yes, we ship almost all over the world except for countries that have been blacklisted by us for some reason related to breaking the law.

10. Is Happy Family Store a legit pharmacy?

Yes. Happy Family Store operates as a licensed U.S. pharmacy and follows federal and state law for dispensing, privacy, and recordkeeping. Our facility holds active permits issued by the state board of pharmacy, and our pharmacists maintain current state licenses. We use an authorized supply chain, lot and expiry tracking, and documented storage conditions. Our systems meet HIPAA privacy standards, and all transactions run through encrypted payment gateways. We also maintain accreditation with recognized U.S. pharmacy quality programs. You can confirm our Licenses and Certificates on the site and verify status on official state lookup portals.

11. Where is Happy Family Store located?

Our main office and dispensing operations are in Whitswille. The full street address, mailing details, and hours appear on the Contact page and on your invoice. Prescriptions sent by your clinic are routed to our Whitswille pharmacy for verification and filling. From there, orders ship nationwide through tracked carriers or are staged for local pickup when available. Customer support and pharmacist consultation use the same system, so anyone who helps you can see your order and answer with the right context. If you need documents for insurance or reimbursement, our team can provide signed receipts listing the pharmacy name, address, permit number, and dispensing pharmacist. For prescribers, our e-prescribe and fax details are listed with the address so their records match ours.

12. Where can I find reviews of your pharmacy?

The easiest place is Google Maps. Search for “Happy Family Store Whitswille” and open our business profile. You will see our address, hours, photos, and customer reviews. Use the sort tool to view the newest comments or read by topic such as delivery, packaging, or support. We also respond to reviews that require follow up and invite customers to contact us with an order number so we can resolve issues and document the outcome. When reading any online review, confirm that the profile and phone number match our Contact page to avoid look-alike listings. If you prefer direct feedback, you can request recent satisfaction summaries from our support team. These reports aggregate ratings from post-delivery surveys and are available without personal details.

13. Are you a Canadian pharmacy?

No. Happy Family Store is a United States pharmacy. We are licensed and inspected under U.S. law and follow U.S. standards for dispensing, privacy, and controlled storage. Our sourcing, packaging, and shipping all run through our U.S. facility in Whitswille, and our pharmacists are licensed in U.S. jurisdictions. We do not claim Canadian regulatory status, and our labels, receipts, and counseling materials follow U.S. requirements. If you have a prescription written by a U.S. clinician, it can be sent to us by e-prescribe, secure upload, or fax from the clinic. Over-the-counter products can be purchased directly on the site. If you need documents for an employer plan or health account, our receipts list the NDC, quantity, and amount paid in U.S. dollars.

14. Are Happy Family Store and Happy Family Pharmacy the same company?

No. Happy Family Store and Happy Family Pharmacy are separate companies. We do not share ownership, systems, or dispensing records. If your prescription or insurance plan is tied to the other company, contact them directly so your information stays accurate. When we receive a transfer request, we verify the current pharmacy name and phone number on the label to avoid errors. Our e-prescribe, fax, and phone contacts are listed on the site; please use those details to reach us. If a clinic accidentally sends a prescription to the other company, we can request a new copy from your prescriber once you authorize the change. Your records at Happy Family Store include only the orders we filled.

15. Which cities have other Happy Family Store branches?

We serve customers across the country, and we also support branch locations in Long Beach, Middletown, and Pittsburgh. All sites use the same dispensing policies, order tracking, and support system, so your history and preferences follow you. Inventory is coordinated from Whitswille to keep common strengths in stock at each branch. If you move between cities, our team can transfer refills inside our network without new paperwork from the clinic, provided the prescription is still valid. Contact support if you need to change your default pickup location or delivery address.