Return Policy
Items That Can Be Returned
We accept some items ordered through our website as long as they have not be opened and the original seal is intact. Those are:
- over-the-counter medicines
- wellness products
- accessories
In case the goods were damaged upon arrival, you can return the damaged items without hesitation. Check for the rules that apply for products in this category and contact us when in doubt.
Products That Are Not Eligible for Return
Medications that require prescription are not eligible for return, even when the package has the signs of tampering or is otherwise damaged or lacking integrity. Our pharmacy follows the federal regulations in this regard, and those are in place in order to protect consumers from exposure to harmful substances that may result from advertent or inadvertent tampering. The sale is final for products in opened packages, partially used medications or items that display any other sign of intactness.
How to Start A Return Request
The process of returning an item is not complicated. You should start by contacting our customer support by email or phone number provided on the Contacts page. Our employee will advise you on the eligibility on your return and give you further instruction on how to go about it. The standing procedure at the Happy Family Store is that we provide a label for prepaid shipping you can use for the return so that you do not cover the shipping costs on items that you never got to use.
Required Documents and Proof of Purchase
We ask you to prepare the following information and have it close by when communicating with our customer support representative regarding your return: the order confirmation email, the receipt, an image of the package that sustained damages during transportation or any other issue with the product that makes it eligible for return. Having these documents close at hand will speed up the process significantly.
Refunds, Replacements, and Store Credit Options
Once the returned product is received at our warehouse, we will either issue a full refund or send a replacement item. Note that the refunds are only issued to the payment method used at checkout. As an alternative, you can choose store credit that you can use for ordering from our pharmacy at later occasions. Our priority is to make sure that our customers are never left out of pocket for medications that were of subpar quality or in poor condition upon arrival.
Return Deadlines and Time Limits
The general rule of returns at the Happy Family Store is that items that did not meet recipient’s expectations and are eligible for either refund or replacement must be shipped back within 30 days counting from the day when they were received by the customer. Failure to comply with this rule will in most cases result in return rejection, but we do our best to review every case individually with regard to the unique circumstances.
Getting in Touch With Us
If you have any further questions about returns or are unsure about eligibility of any particular item, you are welcome to contact our customer support for clarifications. Enter “Refund Inquiry” in the subject line if you are choosing to communicate by email, or send a message on live chat. We promise you immediate assistance rather than a whole maze of application forms and other formalities that delay the response.